Social media analytics techniques are constantly advancing. Looking back, we are going through different phases of social media analytics. Based on this concept, we have passed through the first and second phase of social media analytics and we are now entering the third phase. This post gives you a high-level picture of the three phases of social media analytics.
Phase 1 – Following. In the early days of social media analytics, the big thing was the number of followers or fans. If my social media following was larger than your social media following, then I win. Brands worked hard to generate the maximum number of fans, often by paying them with cash or other offers just to get them to sign up. So social media analytics was all about the numbers of fans and followers and we spent a lot of time trying to increase our following. Read the rest of this entry »